Help & FAQ

Help & FAQMy Account & My Orders
What is 'My Account'? How do I update my information ?
How do I merge my Koreashop24.com accounts linked to different email ids?
How do I know my order has been confirmed?

Can I order a product that is 'Out of Stock'?
·         MY ACCOUNT
·         MY ORDERS
Shopping
I see different prices for books with the same title. Why?
Why do I see different prices for the same product?
Is it necessary to have an account to shop on Koreashop24.com?
What do I need to know before getting an order gift wrapped?
What is 'Koreashop24.com Advantage'?
For a Buyer, what does 'Koreashop24.com Advantage' mean?
Sell on Koreashop24.com
How do I sell on Koreashop24.com?
Payments
How do I pay for a Koreashop24.com purchase?
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Koreashop24.com?
What is Cash on Delivery?
How do I pay using a credit/debit card?
Is it safe to use my credit/debit card on Koreashop24.com?
What steps does Koreashop24.com take to prevent card fraud?
What is a 3D Secure password?
How can I get the 3D Secure password for my credit/debit card?
Can I use my bank's Internet Banking feature to make a payment?
Can I make a credit/debit card or Internet Banking payment on Koreashop24.com through my mobile?
How does 'Instant Cashback' work?
How do I place a Cash on Delivery (C-o-D) order?
What is Koreashop24.com's credit card EMI option?
How do I make a payment using Koreashop24.com's credit card EMI option?

SAVED CARDS
Wallet
What is PhonePe? What payment options does PhonePe provide?
What is UPI? What is the advantage of UPI transfers over wallets?
How do I activate PhonePe wallet?
Will my Wallet money ever expire?
What are the limits, rules and restrictions that govern PhonePe wallet?
How does my PhonePe wallet get loaded? Can I top-up my wallet?
Can I transfer funds from PhonePe wallet? If yes, how much can be transferred?
Are there any charges for transferring PhonePe wallet to bank account?
Can I use an International phone number to activate PhonePe wallet?
Can I transfer PhonePe wallet to my friend's Wallet?
How safe is PhonePe?
I am trying to link my bank a/c for UPI txns but do not find my bank in the list.
What if I change my handset?
Can I continue using my PhonePe account if my mobile number changes?
How do I use Wallet to make a payment?
What if my Wallet is not sufficient to make a transaction? Can I partially pay using Wallet?
What happens when I return an item purchased using Wallet?
Despite having balance, I am unable to use Wallet as a payment option for some of the purchases. What are the reasons for this?

WALLET
Gift Voucher
How do I buy/gift an e-Gift Voucher?
How do I make a purchase with an e-Gift Voucher?
Does an e-Gift Voucher expire?
Can I use promotional codes with e-Gift Vouchers?
Is there a limit on how many e-Gift vouchers I can use on a single order?
What Terms & Conditions apply to e-Gift Vouchers?
·         BUY E-GIFT VOUCHER
·         CHECK EGV BALANCE

Store Credit
What happened to the Store Credit feature?
Order Status
How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section
In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
What do the different order status mean ?
Payment Pending Authorization:Your order has been logged and we are waiting for authorization from the payment gateway. 
Payment Authorized, Order under Processing:Authorization has been received from the payment gateway and your order is being processed by the seller. 
Order Shipped:Your order has been shipped by the seller and is on its way to the location specified by you for delivery. 
Order Cancelled:The order was cancelled.
When and how can I cancel an order?
You can cancel your order before it reaches the "Order Shipped" state. To cancel, please Contact Uswith the order number.

MY ORDERS

Shipping
What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value. 
For example, seller WS Retail, which generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual Sellers to understand what the delivery charges are. 
Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?
No. There are zero hidden charges when you make a purchase on Koreashop24.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. 
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.