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Important Note: The new returnspolicy of 10 days replacement for Large Appliances is applicable for all ordersplaced from August 17, 2016 onwards. Orders placed before August 17, 2016 will havethe earlier policy which can be viewed in the order details on My Orders page.
* All the productsunder a particular category may not have the same return/replacement period.Kindly always check the respective product's return/replacement policy.
Return Period after Delivery or Installation
Lifestyle: Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Jewellery
Lifestyle: Lingerie (top-wear), Sport &s; Fitness Equipment, Baby Care, Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories
Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Smart Wearables
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
Home: Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply
Automotive: Auto Accessories, Bike Accessories, Car Accessories, Car and Bike Breakdown Equipment, Car and Bike Care, Car and Bike Lighting, Car and Bike Styling, Car AV Electronics and Accessories, Helmets and Riding Gear, Spare and Performance Parts, Tyres and Alloys
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables
Return Period afterDelivery is applicable if product received is Defective or Damaged or Not asDescribed.
If you havereceived a damaged or defective product or if it is not as described, you canraise a replacement request on the Website/App/Mobile site within theapplicable Returns Policy period. In a rare event of the replacement beingdefective/damaged or not as described on the product page, a full refund willbe provided by the seller once they receive the product.
View list of allnon-returnable products here.
If you're facingany issues with a product purchased on Koreashop24.com, we shall help byverifying and trying to resolve your product issue as part of the returnverification process. The Issue resolution steps may be shared with you asself-help, or with assistance over call or a Koreashop24.com (or partner)personnel may visit your place.The seller will arrange for a replacement if theissue has not been resolved.
Issue resolutionsteps will be available for products like mobiles, tablets, laptops, largeappliances, electronics, home appliances, furniture etc.
In case the item isnot in stock or has been permanently discontinued, the refund for the entireproduct or part(s) of the product will be provided by the seller.
During pick-up,your product will be checked for the following conditions.
1. Correct Product
IMEI/name/image/brand/serialnumber/article number/bar code should match and MRP tag should be undetachedand clearly visible.
2. Complete Product
All in-the-box accessories (likeremote control, starter kits, instruction manuals, chargers, headphones, etc.),freebies and combos (if any) should be present.
3. Unused Product
The product should be unused,unwashed, unsoiled, without any stains and with non-tampered quality checkseals/warranty seals (wherever applicable). Before returning aMobile/Laptop/Tablet, the device should be formatted and iCloud accounts shouldbe unlocked for iOS devices.
4. Undamaged Product
The product (including SIMtrays/charging port/headphone port, back-panel etc.) should be undamaged and withoutany scratches, dents, tears or holes.
5. Undamaged Packaging
Product's original packaging/boxshould be undamaged.
You can return anorder by following these steps:
· 1. Create a Return Request
o - Log into Koreashop24.com
o - Go to 'My Orders'
o - Click 'Return' to open the Return Request form
o - Select 'Replacement' or 'Refund'
· 2. 'Item to be Returned' is picked up
The item you wishto return will be picked up from your doorstep.
· 3. Replacement/Refund Initiated
In most cases, thereplacement item is delivered to you at the time of pick-up. In all othercases, the replacement/refund is initiated after the originally delivered itemis picked up.
In case we received a cancellation notice from you within 24-Hrs of placing the order and has not been processed by us. We will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those orders that have already been processed and shipped out by us.
If you have received a damaged product, please initiate a return on our website within 3 days from the time of delivery. Our courier partner will pick the damaged product from your doorstep and will replace it within 7 working days at no extra cost.
After you place the order we will shippedand it will delivery to your doorstep within 7 working days.